Our Story

Our Story

Welcome to Fortune Retail Holdings, one of the fastest-growing companies in Zambia. Founded in 2005 with just two stores, we have expanded to over 60 locations, becoming one of the largest employers in Zambia and Southern Africa with a team of more than 1,600 employees—and we're still growing every day.

At Fortune Retail Holdings, we take immense pride in being one of the region's largest and most esteemed restaurant operators. Our mission is to bring the best international and local food brands to your tables and doorsteps, ensuring exceptional dining experiences for all. As a leading food services provider, our commitment to excellence goes beyond the culinary world, as we also seek to expand into diverse sectors, including bakeries, construction, and beyond.

Guided by our mantra, Pride and Passion, we invite you to join us on our journey as we continue to grow and innovate, delivering quality and variety in every venture we undertake.

Our diverse range of brands and concepts includes:

Nando's

Nando's Flame Grilled Chicken

Experience the unique flavour of peri-peri chicken, flame-grilled to perfection.

Panarottis

Panarottis Pizza & Pasta

Indulge in our Italian-inspired dishes, featuring a variety of pizzas and pastas made with fresh ingredients.

Vida e Caffè

Vida e Caffè

Savour the rich and aromatic coffee blends along with light bites in a vibrant atmosphere.

Spur

SPUR Steak Ranches

Enjoy hearty meals with our succulent steaks, ribs, and burgers, served in a family-friendly setting.

Simply Asia

Simply Asia Thai Noodle Bar

Delight in authentic Thai cuisine and Sushi with a range of noodle dishes, curries, and stir-fries.

Flame

FLAME Restaurant

Relish a fusion of flavours with our diverse menu, offering everything from steaks and sushi to gourmet burgers, artisanal salads, and an award-winning wine list.

Dairy Den

Dairy Den

Treat yourself to our creamy and delicious ice creams and our famous house-made artisanal donuts.

Freshbake

Freshbake

Start your day with freshly baked breads, pastries and snacks, made with the finest ingredients.

Bread Cafe

Bread Cafe

Step into the world of Bread Cafe, a haven where the aroma of freshly baked goods fills the air, beckoning you to indulge.

Mama Ruth's

Mama Ruth's Bakery

Discover our specialty breads and freshly baked rolls, crafted with love and care.

Ocean Basket

Ocean Basket Seafood

Enjoy fresh and delectable seafood dishes, from succulent prawns to perfectly cooked fish, in a relaxed and inviting atmosphere.

We promise to tantalise your taste buds with the freshest and tastiest food in the quickest time possible. Whether you're in the mood for delicious Asian cuisine, mouth-watering pizza, succulent burgers, or an "out of the box" meal, we have something for everyone. Our restaurants and cafes also offer convenient take-away services, so you can enjoy your favourite meals anytime, anywhere.

Looking to the future, our diversification plans include exploring new opportunities in various industries, ensuring we bring the same level of quality and innovation to every project we undertake. Join us on our journey as we continue to innovate and grow, delivering quality and variety in every venture. At Fortune Retail Holdings, we are committed to enhancing lives and creating unforgettable experiences.

Mission

Our mission at Fortune Retail Holdings is to bring the world's most loved and renowned food brands to Zambia and Southern Africa, delivering high-quality products and services that exceed our customers' expectations. Guided by our mantra, Pride & Passion, we aim to grow continuously, creating jobs and wealth for our team members. We are dedicated to providing exceptional dining experiences, enhancing lives, and contributing to our community's prosperity through innovation and excellence.

Vision

To be the most loved and trusted food company in Southern Africa, providing our customers with the best international food brands, exceptional service, and unforgettable dining experiences.

Core Values

Customer
Satisfaction

Customer Satisfaction

We strive to exceed our customers' expectations by providing exceptional products and services that meet their needs and preferences.

Integrity

Integrity

We uphold the highest ethical standards, acting with honesty and transparency to maintain the integrity of our company and team members.

Excellence

Excellence

We are committed to delivering the highest quality in everything we do, continuously improving our standards across all our brands and operations.

Teamwork

Teamwork

We work together to achieve our common goals and value diversity and inclusivity in our team, fostering a collaborative and supportive environment.

Responsibility

Responsibility

We take ownership of our actions and their impact on our customers, communities, and the environment, ensuring sustainable business practices.